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Our rotating detail cleans distinguish our service from ordinary house cleaners.

LOOKING TO HIRE A CLEANING SERVICE?  
The need for quality residential cleaning services is growing at a rapid pace. Everyday consumers are realizing the benefits of the amount of time gained by hiring a cleaning service.

 What consumers find is that they not only regain the time that the cleaning actually takes the cleaning professionals, but studies show that a well trained professional cleaning crew can clean a customers’ home three times faster than the customer can do the same job. You might ask how that is possible. The answer is that good service owners and managers precisely train their crews to be as efficient as possible. They know the best products to use and the correct way to use them. Crews are trained to perform specific tasks in a specific order maximizing productivity.

 Consumers also realize when they take into account the amount of time they save and also not having to purchase their own cleaning supplies, the amount of money they save over what the service cost makes it very appealing. Regularly scheduled cleaning visits for their home not only improves quality of life but also in most cases makes better economical sense.

 Hiring a service to clean your home is a serious decision. Many consumers hire cleaning services without asking the right questions and finding out the right information. ARCSI not only wants to educate its membership with information to help them run their businesses, but also to educate consumers on hiring residential cleaning services.

 ARCSI members want customers to educate themselves about what a professional service should involve. Customers that know about home cleaning services and what to expect when hiring services will be better customers and receive the best possible service.  Customers who have a good understanding of the house cleaning business will be less likely to get into the unfortunate situation of hiring an illegal or illegitimate cleaner doing business under the table. Many consumers do not realize the risk involved with illegal cleaners or shady cleaning people
 

 
 
I want to hire a cleaning service to clean my home, what should I know first?

Most people that hire individuals or even cleaning services to clean their homes are not aware of what they should be asking before turning over the keys to their homes. Somehow along the way bonding became the industry standard question to ask. This is a false sense of security. When interviewing cleaning services customers should ask the following questions:
  1. Are you insured? This means adequate liability insurance, not a bond. Bonding is not a bad thing and in extremely rare cases does serve a purpose. Ask to see a copy of their insurance certificate.
  2. Do you carry worker’s compensation insurance? (Find out what your state requirements are) A good service will cover workers with WC even if they fall under the states minimum requirements.
  3. Will employees or independent contractors clean my home?
  4. What does your pre-employment screening consist of? Do you perform criminal background checks on all employees?
  5. Who will be cleaning my house? One person? A team? Is there a trained crew leader or crew manager onsite at all times?
  6. How do you train your employees, do you have a formal training program?
  7. Do you provide a satisfaction guarantee with your services?
  8. Make sure all expectations are clear and up front. Ask about any service or task that you expect to be performed that is not mentioned or listed by the owner/ manager.

Murphy Maids is a Gold Member in good standing of ARCSI
We invite you to visit the ARCSI Web site to view this
and other Consumer Facts.
 

847-740-2924

 
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